Mnotho Home — Terms of Service

Last Updated: 14 September 2026

Welcome to Mnotho Home. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Mnotho Home. By accessing our website or placing an order, you agree to these Terms.

1. About Mnotho Home

Mnotho Home operates an online store offering furniture, homeware, and related products.

General Enquiries: info@mnothohome.com
Customer Support: support@mnothohome.com
Phone: +27 67 023 0051

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not:

• Violate applicable laws or regulations;

• Infringe the rights of Mnotho Home or any third party;

• Attempt to gain unauthorized access to our website, systems, or accounts;

• Introduce malicious software or interfere with the operation or security of our website; or

• Use our website for fraudulent, abusive, or misleading purposes.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices, and other information displayed on our website are accurate.

However, minor variations may occur, particularly in product colour, texture, finish, materials, or appearance due to photography, lighting, screen settings, manufacturing processes, and natural material variations.

Product images may also include styling or accessories that are not included with the purchased product. Please review the product description and specifications before ordering.

Nothing in this section limits any statutory rights you may have regarding products that are defective, faulty, incorrectly described, or otherwise not as required by applicable law.

4. Prices and Payment

All prices displayed on our website are subject to change without notice.

The applicable price will generally be the price displayed at the time your order is placed, except where an obvious pricing or technical error has occurred.

We may use third-party payment providers to process transactions. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly retain complete payment card details where payment processing is handled by a third-party payment provider.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been finally accepted. We reserve the right to decline, cancel, or limit an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or listing error;

• We reasonably suspect fraudulent or unauthorized activity;

• Shipping restrictions prevent fulfilment; or

• We are unable to fulfil the order for circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid, subject to applicable law.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@mnothohome.com.

We will make reasonable efforts to accommodate requests received before an order has been processed or dispatched. However, cancellation may not be possible once an order has entered fulfilment or has been dispatched.

Nothing in these Terms limits any cancellation or withdrawal rights available to consumers under applicable law.

7. Shipping and Delivery

Delivery estimates displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by carrier delays, customs processing, weather, high-volume periods, remote delivery locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country. Any such charges will depend on the applicable laws and requirements of the destination.

For further information, please refer to our Shipping Policy.

8. Returns and Refunds

Our returns and refund procedures are governed by our Refund & Returns Policy.

Nothing in these Terms excludes, restricts, or limits any consumer rights that cannot lawfully be excluded or restricted under applicable law.

For customers in the United Kingdom and other jurisdictions where statutory cancellation, refund, replacement, repair, or other consumer protections apply, those rights remain unaffected.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact